Complaints

Submit a complaint

Complaint process
Within seven days of receiving your complaint we will provide you with an acknowledgement that we have received it and record it in our complaints register. Within 45 days of receiving your complaint we will complete a thorough investigation, document our findings and provide you with a written response.

Submitting a complaint
You may submit your complaint to us in any way that is convenient for you, you can find our contact details on our contact page. For the fastest response however, we encourage you to use the below form.

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